Policies

Ordering and payment

Order by phone, in the store, or with our Parts Request form. We accept most major credit cards, and we may verify card details to protect you. Sales tax is charged where the law requires it.

Shipping

Charges

Shipping is based on the total of your order. Oversized or heavy items may cost more to ship, and that cost may not be known until the order is packed. If it goes up, we'll tell you before we charge you or ship.

Carriers

We ship by UPS Ground or the U.S. Postal Service within the continental United States. Shipping to Alaska, Hawaii and other countries costs extra.

Delivery time

Allow 4–10 business days for in-stock items within the continental U.S., and longer for Alaska, Hawaii and international orders.

Combined shipments

When possible, we ship your whole order together.

Backorders

If an item is backordered, we'll email you. If it won't ship within 30 days of your order, we'll give you the option to cancel. Backorders are filled before new orders when the items arrive.

Returns and exchanges

Time limit and condition

Returns must be postmarked within 30 days of the date we shipped your order. Items must be new, with all instructions and the original packaging.

Authorization and fees

Contact us before returning anything; returns must be authorized in advance. Returns carry a 15% restocking fee, and original shipping charges aren't refunded. You pay return shipping. The rest is credited to the card you paid with.

Our mistake

If we sent the wrong item, we'll replace it and pay the shipping both ways.

Wrong size

We'll exchange an item for the same item in a different size with no restocking fee. You pay the shipping.

Ordered the wrong item

You can exchange it for another item without a restocking fee if the new item costs at least 75% of the original. You pay the shipping.

How to send a return

Ship it prepaid by UPS or U.S. Mail, insured for its full value, in the original packaging, with a copy of your packing list or invoice and a note saying what you'd like us to do. We aren't responsible for returns lost in transit.

Secure ordering

This website is served only over an encrypted (HTTPS) connection. See our Privacy Policy for how we handle your information.

Prices and product information

Product descriptions come from manufacturers and distributors and are not guaranteed to be accurate. Prices can change without notice, and we are not bound by prices or options posted in error. We may refuse any sale. See our Terms of Use for more.